Century Link provided an update on the buildout of their fiber and and improvements they are making to customer service.
The first document (pdf) below compares where 1 Gigabit internet Service was available in August 2015 to availability in October 2016. Mary Taylor, regional director of government affairs from CenturyLink, reported that service is now available to 155,000 homes.
The second presentation (powerpoint) covers recent and planned changes to customer services. This was presented by Shannon Campain, Senior Vice President and General Manager Consumer Markets, and Christi Uhrig, Vice President Consumer Sales and Care.